innotec at the CRM & Call Centre Strategic Days

For the second year in a row innotec participated in the CRM & Call Centre Strategic Days that took place between 20th and 21st of November 2018 in Cologne, Germany. The event was organized by business factors and was aimed at answering the local and international companies’ interest in the market trends and solutions in the field of Customer Relationship Management and Call Center.

Some of the most interesting trends in the automation and digitalization of Inbound and Outbound services were discussed at innotec’s workshop. Topics such as Robotic Process Automation, Cognitive Computing, Chatbots and Speech Analytics, Net Promoter Score and Cloud Based Phone Systems raised great interest among the attendees.

Besides discussing the global industry trends, innotec also introduced its Customer Support Services, emphasizing its main competitive advantage – the ability to build a 24/7 Service Desk Center from scratch for less than a week. Based on long years of experience and latest technological solutions, innotec is able to set up a 24/7 Service Desk Center within a week, depending on the complexity of the services and the specific knowledge required. Shared Teams of near-native speakers covering the 3 most popular languages in EMEA can be built. The teams are trained in the most common ITIL Practices and strictly follow them. The main benefits for the businesses using these services are better pricing, high quality, exceptional expertise compliant with the highest industry standards, whilst offering lower cost of ownership, greater focus on core business competencies leading to increased efficiency, higher ROI and better customer satisfaction.

Technology-driven Sales Services designed to drive revenue and generate demand was another interesting topic of discussion. Over the last 20 years, innotec has gained profound knowledge and extensive experience in delivering various sales services, developing marketing techniques and sales strategies covering the complete value chain – from the first contact to deal closing. The ultimate goal is to build a stable relationship between the client and its end-customers, which is the basis for achieving a sustainable growth.


About innotec

innotec offers professional sales and customer services which deliver added value to business clients and support them in embracing new opportunities and achieving sustainable growth. This is based on over 20 years of international experience in the outsourcing industry and our highly qualified experts who understand the clients’ business need and goals.

We are focused on innovative ideas that create value both for the client and its end-customers, as well as on continuous development and flexibility. We believe that it is our responsibility to deliver outstanding performance for sustainable business results.

innotec is part of BULPROS – an innovative global IT and BPO services, solutions and product provider, one of the fastest growing technology companies, recognized by the prestigious rankings of Deloitte “Technology Fast 50 in CE” and “Technology Fast 500 in Europe, Middle East, and Africa”, Inc. 5000 Europe, Financial Times 1000 Europe etc.

BULPROS operates on a global scale and has more than 1200 employees, working across 18 offices, located in Europe and North America.

The company has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Hortonworks, Oracle, Red Hat etc.

BULPROS is a co-founder of the Bulgarian Outsourcing Association and a member of the American Chamber of Commerce and the German Outsourcing Association.


About business factors

business factors organizes exclusive communication events for the leading executives of large German and multinational companies. business factors picks up cutting-edge topics and offers target-oriented event formats for solution strategies in a focused dialogue between decision makers, knowledge multipliers and competency partners.

With strict quality requirements, business factors events have set a new standard for business conventions for years.