innotec presented Customer Support Services at the “Strategic Days – CRM & Call Center” Congress

innotec participated in the “Strategic Days – CRM and Call Centers” Congress that was held between 14th and 15th of November 2017. The event was organized by business factors.de and took place in Grandhotel Schloß Bensberg in Bergisch Gladbach, Germany.

 

The Congress aimed to concentrate international companies which are interested in Customer Support Services. The participants were able to attend innotec’s workshop sessions. The discussion was about the BPO and how can it gives to the businesses the opportunity to outsource in- and outbound services for revenue growth and effective cost management.

 

innotec presented the advantages of the Customer Support, Demand Generation, and Revenue growth services. Additionally, one of the most useful customers’ stories were demonstrated. Once again, innotec proved that is experienced BPO services provider and is the “partner you can trust to scale your business”.

 

The presentation focused also on the important trends overview of the last decades and the challenges in front of the Sales and Marketing teams – how marketing automation leads to more conversions and precise results.

 

 

About innotec

innotec has more than 20 years experience in Complex and explainable IT-solutions & sales methods. Our portfolio is IT and non-IT oriented: from a former system house and Microsoft ISV to a best practice solution seller and inside account management partner. It includes capabilities in Demand and Growth Generation, Back Office Services, Customer Support and Data Services.

innotec’s team has high expertise in sales and processes building, implementation and management. We have more than 400 employees located in 8 offices across the Globe with clients in the vast variety of industries and sectors.

We cover the entire value chain, starting with the creation of awareness in all target markets, generating valid leads and demand to the sales team. innotec supports all stages of opportunity development and closing. As also the after-sales processes, by their exceptional customer care services.

We are part of BULPROS Group, a global IT and BPO services, solutions and product provider, one of the fastest growing technology companies, by rankings from Deloitte “Technology Fast 50 in CE” and “Technology Fast 500 in Europe, Middle East, and Africa”, Inc. 5000 Europe, Financial Times 1000 Europe etc.

 

About business factors

business factors create exclusive communication spaces for the leading executives of large German and international companies. business factors pick up crucial developments on a topic-related basis and offer target-oriented event formats for solution strategies in a focused dialogue between decision-makers, knowledge multipliers and competency partners.

With strict quality requirements, business factors events have set a new standard for business conventions for years.

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